Frequently Asked Questions
Q: Q: How do I book a service?
A: There are a few ways that you may reach out to me to request a booking:
Q: What types of pets do you care for?
A: I primarily offer services caring for cats and dogs. I can also help care for other low-maintenance pets such as fish. If you have other types of pets that need caring, please send any inquiries to my email at [email protected].
Q: What is a Meet and Greet and why is it required for Housesitting and Boarding bookings?
A: A Meet and Greet is a complimentary preliminary meeting between you, your pet(s), and myself. This opportunity allows both owner and sitter to gauge whether a stay or a walk is a good fit. This way, I can get to know your pet(s), and you and your pet(s) can get to know me before booking. Additionally, I like to be able to have your pets become as familiarized with my scent as possible before establishing services. Meet and Greets usually take place at the home where the booking will occur. At the Meet and Greet, I will also take notes on any additional care instructions you may have for your pet(s).
I recommend Meet and Greets for Dog Walks and Drop-In Visits, However, I require a Meet and Greet prior to booking Housesitting and Boarding services. This is because the safety and well=being of your pet(s) is my number one concern; Meet and Greets ensure that the booking is a good fit and that your pet(s) will be as content as possible in my care at your home or mine. For Boardings, I also want to make sure that my other family household members agree that the pup would fit in at our home.
I do not charge any additional costs for Meet and Greets.
Q: Why do you charge a holiday surcharge, and what dates count as holidays?
A: The Holidays are busy times with high demand for petsitting services. I adhere to the following holidays and dates:
Q: Why do you charge more for puppies?
A: I LOVE working with and caring for puppies! Due to the special care needs and challenges puppies often present, my rate for dogs who are puppies (less than 1 year old) is slightly higher,
Q: What is your cancellation policy?
A: My cancellation policy for all services is a 24-hour policy. A full refund is available if cancelled by 24 hours prior to the first service. If cancelled less than 24 hours before the service begins, a 50% refund is available for the first scheduled service from the cancellation request date. A 100% refund is available for any additional scheduled services.
Q: How and when do I pay for a booking?
A: I expect my clients to pay at least 24 hours prior to a booking (or, for last minute bookings, payment is required upfront). Payment amount will be specified in an invoice sent to you after completing the Information Form, Contract, and completion of a Meet and Greet and agreement of booking. I accept the following as forms of payment: Cash, Check, Paypal, Venmo, Zelle, Apple Pay, PayPal. Whatever's easiest for you!
Q: What can I expect from my pet's Dog Walk/Drop-In Visit/Housesitting stay/Dog Boarding with you?
A: I will follow and adhere to all care requests and accommodations as agreed upon prior to the booking. I will send frequent updates via text message or email, including pictures, videos, and a final report card summarizing the fun that your pet and I had together! I also offer basic obedience and training reinforcement where applicable with your pet.
Q: How will you get access to my home, and how safe are my house keys?
A: For security reasons, I strive to keep as few keys as possible in my possession. The preferable means for entering your house would be "keyless" solutions (e.g. setting up a lockbox at your home. access through a coded garage door, access through a coded digital door lock, or key check-out with building manager or concierge).
If a "keyless" solution is not possible, you may provide me with your keys and/or fobs and I will ensure that they are in my possession. In this scenario, your key will be kept safely on my keyring for the duration of your scheduled services or walks. If you have another arrangement for home access, please let me know!
Q: What do you do to support the safety of my pet while they are in your care?
A: My policy as a petsitter is safety first, always. I deeply value the health and overall well-being of all pets in my care. In order to give my clients the confidence that I will consider your pet’s safety my upmost priority that I will respond quickly in the case of an emergency situation, I can ensure the following:
- I require a Meet and Greet for all Boarding and Housesitting bookings, and recommend a Meet and Greet for walking and drop-in visit bookings.
- I vow to uphold frequent and detailed communication to update all clients about each visit and stay, to set the right expectations for myself to my clients before, during, and after each booking.
- I vow to provide photo updates to all clients to build trust and provide my clients with peace of mind.
- I have completed training for pet safety,
- I am committed to staying knowledgeable about pet safety, basic dog and cat health, dog and cat body language, de-escalation training, how to react in emergency situations, and I have completed basic petsitting training courses from Rover and Wag!
Q: What is my pet(s) gets sick or ill when away? What if my pet has an emergency that requires veterinary attention?
A: I know you would hate to think that anything could happen to our beloved pets while you are away. That is why I will do everything in my power to appropriately get help for your pet. If your pet becomes ill or injured in my care, as per my policies and Petsitting Contract, I will assess the situation and work with you or your emergency contact to follow through with a plan of action best suited for your pet's situation. If you or your emergency contact are unavailable, I will:
a. Transport the pet(s) to the listed veterinarian.
b. Request on-site treatment from a veterinarian.
c. Transport the pet(s) to an emergency clinic if the previous two options are not feasible.
Q: Are you able administer medication to pets?
A: I will administer any oral or topical medication (e.g. pills, supplements) at no additional cost. I am unable to administer more advanced medication such as insulin shots.
Q: Do you accept gratuity or tips?
A: Yes, I do! I am extremely grateful in advance to any offering of gratuity to let me know that you were satisfied with my services!
Q: How can I leave you a review?
A: I thank you for desiring to leave me a review that future clients can see when considering me for pet care! If you'd like to review me, please complete this Google form. Thank you again!!
A: There are a few ways that you may reach out to me to request a booking:
- Fill out the Contact Form on my Contact Me page
- Send a direct email to [email protected] with your request and relevant details about your pet
- Send a message via Facebook to my business page
- Send a message via Instagram to my business page
Q: What types of pets do you care for?
A: I primarily offer services caring for cats and dogs. I can also help care for other low-maintenance pets such as fish. If you have other types of pets that need caring, please send any inquiries to my email at [email protected].
Q: What is a Meet and Greet and why is it required for Housesitting and Boarding bookings?
A: A Meet and Greet is a complimentary preliminary meeting between you, your pet(s), and myself. This opportunity allows both owner and sitter to gauge whether a stay or a walk is a good fit. This way, I can get to know your pet(s), and you and your pet(s) can get to know me before booking. Additionally, I like to be able to have your pets become as familiarized with my scent as possible before establishing services. Meet and Greets usually take place at the home where the booking will occur. At the Meet and Greet, I will also take notes on any additional care instructions you may have for your pet(s).
I recommend Meet and Greets for Dog Walks and Drop-In Visits, However, I require a Meet and Greet prior to booking Housesitting and Boarding services. This is because the safety and well=being of your pet(s) is my number one concern; Meet and Greets ensure that the booking is a good fit and that your pet(s) will be as content as possible in my care at your home or mine. For Boardings, I also want to make sure that my other family household members agree that the pup would fit in at our home.
I do not charge any additional costs for Meet and Greets.
Q: Why do you charge a holiday surcharge, and what dates count as holidays?
A: The Holidays are busy times with high demand for petsitting services. I adhere to the following holidays and dates:
- Memorial Day weekend and day: May 26-29, 2023
- Fourth of July weekend and day: Jul 1-5, 2023
- Labor Day weekend and day: Sep 3-6, 2023
- Thanksgiving Week: Nov 18-26, 2023
- Christmas and New Years: Dec 22, 2023 - Jan 1, 2024
Q: Why do you charge more for puppies?
A: I LOVE working with and caring for puppies! Due to the special care needs and challenges puppies often present, my rate for dogs who are puppies (less than 1 year old) is slightly higher,
Q: What is your cancellation policy?
A: My cancellation policy for all services is a 24-hour policy. A full refund is available if cancelled by 24 hours prior to the first service. If cancelled less than 24 hours before the service begins, a 50% refund is available for the first scheduled service from the cancellation request date. A 100% refund is available for any additional scheduled services.
Q: How and when do I pay for a booking?
A: I expect my clients to pay at least 24 hours prior to a booking (or, for last minute bookings, payment is required upfront). Payment amount will be specified in an invoice sent to you after completing the Information Form, Contract, and completion of a Meet and Greet and agreement of booking. I accept the following as forms of payment: Cash, Check, Paypal, Venmo, Zelle, Apple Pay, PayPal. Whatever's easiest for you!
Q: What can I expect from my pet's Dog Walk/Drop-In Visit/Housesitting stay/Dog Boarding with you?
A: I will follow and adhere to all care requests and accommodations as agreed upon prior to the booking. I will send frequent updates via text message or email, including pictures, videos, and a final report card summarizing the fun that your pet and I had together! I also offer basic obedience and training reinforcement where applicable with your pet.
Q: How will you get access to my home, and how safe are my house keys?
A: For security reasons, I strive to keep as few keys as possible in my possession. The preferable means for entering your house would be "keyless" solutions (e.g. setting up a lockbox at your home. access through a coded garage door, access through a coded digital door lock, or key check-out with building manager or concierge).
If a "keyless" solution is not possible, you may provide me with your keys and/or fobs and I will ensure that they are in my possession. In this scenario, your key will be kept safely on my keyring for the duration of your scheduled services or walks. If you have another arrangement for home access, please let me know!
Q: What do you do to support the safety of my pet while they are in your care?
A: My policy as a petsitter is safety first, always. I deeply value the health and overall well-being of all pets in my care. In order to give my clients the confidence that I will consider your pet’s safety my upmost priority that I will respond quickly in the case of an emergency situation, I can ensure the following:
- I require a Meet and Greet for all Boarding and Housesitting bookings, and recommend a Meet and Greet for walking and drop-in visit bookings.
- I vow to uphold frequent and detailed communication to update all clients about each visit and stay, to set the right expectations for myself to my clients before, during, and after each booking.
- I vow to provide photo updates to all clients to build trust and provide my clients with peace of mind.
- I have completed training for pet safety,
- I am committed to staying knowledgeable about pet safety, basic dog and cat health, dog and cat body language, de-escalation training, how to react in emergency situations, and I have completed basic petsitting training courses from Rover and Wag!
Q: What is my pet(s) gets sick or ill when away? What if my pet has an emergency that requires veterinary attention?
A: I know you would hate to think that anything could happen to our beloved pets while you are away. That is why I will do everything in my power to appropriately get help for your pet. If your pet becomes ill or injured in my care, as per my policies and Petsitting Contract, I will assess the situation and work with you or your emergency contact to follow through with a plan of action best suited for your pet's situation. If you or your emergency contact are unavailable, I will:
a. Transport the pet(s) to the listed veterinarian.
b. Request on-site treatment from a veterinarian.
c. Transport the pet(s) to an emergency clinic if the previous two options are not feasible.
Q: Are you able administer medication to pets?
A: I will administer any oral or topical medication (e.g. pills, supplements) at no additional cost. I am unable to administer more advanced medication such as insulin shots.
Q: Do you accept gratuity or tips?
A: Yes, I do! I am extremely grateful in advance to any offering of gratuity to let me know that you were satisfied with my services!
Q: How can I leave you a review?
A: I thank you for desiring to leave me a review that future clients can see when considering me for pet care! If you'd like to review me, please complete this Google form. Thank you again!!